Know your churn type.
Solve your churn.

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You can’t fix your churn if you don’t know what kind of churn you have. Discovering your precise churn type is essential to identifying your ultimate churn-fighting strategy. 

 REAL CHURN ANALYSIS 

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 REAL CHURN ANALYSIS 

What kind of churn do you have?

You can’t fix your churn if you don’t know what kind of churn you have. Fighting churn successfully means focusing your limited resources where they will have the highest impact. Our proprietary Real Churn™ analytics reveals your specific churn type and shows you exactly what to do to solve it.

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Who is your ideal customer?

Selling to the wrong customers is a major source of churn. That's why crushing churn starts with a clear understanding of your ideal customers. Our Bullseye Customer Profile™ identifies each of your key customer profiles and shows how to leverage these segments to dramatically reduce churn while increasing growth. 

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BULLSEYE CUSTOMER PROFILE

 

TOTAL CUSTOMER STRATEGY TRAINING

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What should your people do?

Every team in the company plays a vital role in reducing churn. The problem is that your people often don't know what they need to do and how to do it. Our Total Customer Strategy Training™ courses certify your people in the proven churn-fighting playbooks that work and upgrade their confidence with the key skills to be effective. 

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Hit the ground running with ready-to-use playbooks, decks, and templates.

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Our engagement was well-organized, substantive, and engaging. We enjoyed each session and looked forward to the next one. And we're seeing results of our own: our largest client commented, "This [Results Strategy] is exactly what we need. It'll help us work better across our own teams and with you."

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Seth Johnson

VP of Customer Success

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Get control over your churn with
Total Customer Strategy today.