Training for individuals & teams to drive customer results
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One of the biggest sources of churn is marketing to the wrong customers. High retention starts with targeting and attracting the leads that will achieve the best results.
- Customer Results Framework
- Market Segmentation
- Customer Success Stories
The product drives retention through customer results. The high retention product strategy optimizes for producing and accelerating measurable customer results.
- Product Results Strategy
- Use case evaluation
- Product Solutioning
- Product Roadmap
The majority of customer success activities do not improve retention. The effective approach requires shifting your focus from satisfaction to results, and your approach from reactive to proactive.
- Customer Results Strategy
- Executive Business Review
- Improving Customer Results
- Red Account
Companies that focus only on retention tend to have poor retention. Companies that focus on expansion get retention for free. The final key to long-term retention is continually expanding customer results.
- Expansion Results Strategy
- Expansion Discovery & Alignment
- Expansion Demo Strategy
- Closing & Handoff
THE CERTIFICATION PROVEN TO DRIVE PHENOMENAL CUSTOMER RETENTION.